This happens to our users on occasion, and after a little searching ran across this article!

http://www.techtamasha.com/how-to-remove-active-desktop-recovery-screen/109

It actually does the trick!

1. Go to Run and type regedit
2. Now navigate to this path –HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\SafeMode\Components
3. You would find a key named DeskHtmlVersion
4. Right click the key and select Modify
5. Under the label Base, select the radio button Decimal
6. Change Value data to 0
7. Click OK